Terms and Conditions & Privacy Policy

Here below are described the terms and conditions to which Oro Puro offers

users access to its services available on the website www.oropuroshop.com.

1. Definitions

To allow a complete comprehension and acceptance of these terms and

conditions, the following terms, in singular and plural, will have the meaning

mentioned below:

- Owner: Oro Puro, with registered office in via Francesco Solimena, 45 80129

NAPLES, VAT number 06850120632, REA 152275 NA, share capital €, telephone

081 5794610, e-mail address oropuronapoli@gmail.com, PEC address:


- website: the website www.oropuroshop.com, managed by the owner, who

offers an e-commerce platform for the purchase and customization of jewelry;

- Products: the products and/or services offered through the website;

- User: the person who accesses the site, without distinction of legal nature and

purpose pursued, interested in the Products offered through the website;

- Consumer: natural person who acts for purposes unrelated to any commercial,

artisanal or professional entrepreneurial activity that may be carried out;

- Conditions: this contract governing the relationship between the Owner and the

Users and the sale or the delivery of the Products offered through e-commerce.

2. Stipulation, conclusion and effectiveness of the Conditions

The purchase contract for the Products can be concluded with the exact

compilation and submission of the order form. This form shows the details of the

payer and the order, the price of the Product purchased, any additional ancillary

charges, methods and terms of payment, the address where the Product will be

delivered, the delivery time and the existence of the right of withdrawal as well as

the consent to the processing of personal data.

When the Owner receives the order from the User, he sends an e-mail of

confirmation or displays a printable web page for confirmation and summary of

the order in which there will be the data mentioned in the previous point, too.

The Conditions are not considered to be effective between the parties that fail

what indicated in the previous point.

The Owner may modify or simply update these Conditions in whole or in part.

The User acknowledges and agrees that any changes to these Conditions will

apply to orders sent by Users after the date of notification of modification of the

Conditions. The User is therefore invited to view the Conditions at each access to

the website and it is also advisable to print a copy for future consultations.

3. Registration

In order to use some of the features of the Application, Users must register by

providing, truthfully and completely, all the data requested in the related

registration form and fully accepting the privacy policy (LINK PRIVACY) and these

Conditions. The User has the burden of keeping his access credentials.

It is understood that in no case the Owner can be held responsible in case of loss,

diffusion, theft or unauthorized use by third parties, for any reason, of the Users'

login credentials.

4. Account cancellation and closure

The Owner, in case of a violation by the User of these Conditions or of the

applicable legal provisions, reserves the right to suspend or close the User's

account at any time and without notice.

5. Shopping on the Application

The purchase of one or more Products through the Application is allowed both to

Users who have the quality of Consumers and to Users who do not have this


Pursuant to art. 3, I comma, lett. a) of Legislative Decree 206/2005 ("Consumer

Code"), it should be remembered that the quality of Consumers is proper to the

natural individuals who, in relation to the purchase of the Products, act for

purposes unrelated to any commercial, artisanal or professional entrepreneurial

activity possibly carried out.

Natural persons are only allowed to purchase if they have reached the age of


The Owner commits to describing and present the Products sold on the

e-commerce in the best possible way. Nevertheless, some errors, inaccuracies or

small differences between the site and the real product may be highlighted as the

product is handmade. Furthermore, any photographs of the Products present on

the e-commerce do not constitute a contractual element, as they are only


The User expressly gives the Owner the right to accept even partially the order

placed (for example, if there is no availability of all the Products ordered).

In this case, the contract will be considered completed in relation to the Products

actually sold.

The Owner reserves the right to refuse an order:

1. When the Product is not available;

2. When the authorization to debit the cost of the Product to the User is denied;

3. When, at the time of purchase, an evident incorrect price is indicated. In this

case, the User will be contacted by the Customer Service to be informed and will

receive a refund for the transaction made.

6. Prices and payments

The Owner reserves the right to modify, at any time, the price of the Products and

any shipping costs of them. It is understood that any changes will in no case affect

the contracts already concluded before the change.

The selling prices of the Products include VAT, if due; any other tax and/or

shipping costs charged to the User will be indicated before confirming the


The User agrees to pay the price of the Product purchased in the times and ways

indicated in the e-commerce.

Any refund to the User will be credited promptly through one of the methods

proposed by the Owner and chosen by the User and, in the event of exercising the

right of withdrawal, within 30 days from the date on which the Owner became

aware of the withdrawal.

All communications relating to payments are made using a connection protected

by an adequate encryption system. The Owner guarantees the storage of this

information with an added layer of security and encryption in compliance with

the provisions of current legislation on protection of personal data.

7. Invoicing

The User who wants to receive the invoice will be asked for the billing

information. For the issuance of the invoice, the information provided by the User

which he declares and warrants to be true will be guarantor, releasing to the

Owner any wider indemnity in this regard.

8. Methods of delivery of material Products

By material product is meant any movable or digital good supplied on a material

support offered through e-commerce.

The ordered Material Products will be delivered to the User, at the address

indicated by them, in the manner chosen by the User or indicated in the

e-commerce at the time of purchase. The delivery will take place in the terms

indicated in the order confirmation.

Upon receipt, the User is required to check the conformity of the Product

delivered with the order made; only after such verification will the delivery

documents be signed, except for the right of withdrawal.

If an order exceeds the quantity existing in the warehouse, the Owner, by e-mail,

will inform the User if the Product is no longer bookable, i.e. what are the waiting

times to get it, asking if he intends to confirm the order or not.

The Owner assumes no responsibility for the delay or failure to deliver the

Product, attributable to causes of force majeure such as accidents, explosions,

fires, strikes and/or lockouts, earthquakes, floods and other similar events that

prevented, in whole or in part, to execute within the agreed times.

The Owner will not be responsible for any party or third parties for damages,

losses and costs incurred as a result of the non-execution of the contract for the

reasons mentioned above, having the User the right only to the refund of the

price eventually paid.

9. Right to withdraw Material products

The User who is a consumer and who for any reason is not satisfied with the

purchase made of Material Products has the right to withdraw from the contract

stipulated, without any penalty and without specifying the reason, within 14 days

from the delivery date of the Product.

It is understood that the right of withdrawal referred to in the previous paragraph

is excluded in the following cases:

- supply of products made to measure or clearly personalized;

In order to withdraw from the contract, the User must contact the Owner at the

e-mail address oropuronapoli@gmail.com. The User will be informed of the

methods for returning the Product. The submission of the communication can

validly be replaced by the return of the purchased Product, provided in the same

terms. The date of delivery to the post office or the shipper will be guarantor

between the parties.

In case of withdrawal, the Owner will reimburse payments received by the User as

well as the cost of delivery without undue delay; however, no later than 30 days

from the day on which the User has communicated to the Owner that he/she

wants to withdraw from the contract. The Owner will repay the User in the same

payment methods used by the User for online purchase.

The User must return the Products at his own expense, unless the Supplier agrees

to bear them, without undue delay and in any case within the term of 14 days

from the date on which he communicated to the Owner his decision to withdraw.

The User is responsible for the integrity of the Product as long as the same asset is

in its possession and must take all appropriate measures to preserve the Product

and do everything possible to ensure that the Product is returned in the best

possible conditions.